• Online Payment System Maintenance

    Due to planned system maintenance, the customer payment system we offer through this website will be unavailable from 4:30 p.m. on Friday, July 31 through 2:00 a.m. on Saturday, August 1. The toll free phone payment line will also be unavailable during this time. We apologize for any inconvenience this may cause and thank you for your patience and understanding!

Contact Us

Email

info@erwinutilities.com

Locations

Office Location:
Erwin Utilities
244 Love Street
P.O. Box 817
Erwin, TN 37650

Office Hours:
Monday – Friday
8:00 a.m. – 4:30 p.m.
(except holidays)

Telephone Numbers:
Main Office………………………(423) 743-1820
Report Power Outage……..(423) 743-1820
Past Due Accounts………….(423) 743-1821
Engineering…………………….(423) 743-1844
Warehouse……………………..(423) 743-1829
energy right® Programs…(423) 743-1845
Emergency Calls…………….(423) 743-1820
FAX ………………………………(423) 743-1833

When to Contact Us

Request New Service:
Information on required Permits and Inspections:
Call us at (423) 743-1820

Report a Power Outage:
Call us at (423) 743-1820

For After Hours Emergencies:
Call (423) 743-1820
Nights, Weekends, Holidays

Before You Dig:
Tennessee One Call – Dial 811
For underground line locating, stop and call at least 72 hours before you dig.

Meter Tampering:
It is unlawful to tamper with or in any way alter the operation of an electric meter. State law provides strict penalties for such infractions.

Tree Trimming:
Erwin Utilities maintains tree clearance under primary lines only. Trimming trees around power lines is dangerous. Contact Erwin Utilities if you plan to trim or cut down a tree near a power line.

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