Billing

Bill Payment Service

For your convenience, we accept payment online and by phone. Fees for this service range from $2.50 – $4.50 per transaction. The maximum limit for online bill payment is $1,000.00 .

Click here to pay bill online. To pay bill by phone, call 1-866-585-5274 .

Payment Locations:

Payment may either be mailed to P. O. Box 817 or paid at the Erwin Utilities office at 244 Love Street. A payment drop box located beside the drive-thru window with envelopes for checks or money orders only is provided for your convenience.

Payment may also be made at:

Bank of Tennessee
1220 N. Main Street
Erwin, TN 37650

-or-

Mountain Commerce Bank
201 S. Main Street             4200 Unicoi Drive
Erwin, TN 37650                Unicoi, TN 37692

Meter Reading and Billing:

Meters will be read by Erwin Utilities’ personnel on approximate thirty (30) day cycles, and bills are rendered within five (5) days following the reading. Bills are due and payable upon receipt. Failure to receive a bill does not excuse customer from payment. Each route has a specific due date. Please check with one of our office staff members for due date.

Budget Billing Plan:

This plan is available upon request to all residential customers who have been receiving service at their present location for at least twelve (12) months. Requests for information may be made in person at the office, by phone, or by mail. This plan provides residential customers a method of paying their monthly electric bills based on the average of their last twelve-month’s billing plus any adjustments for rate increases which have occurred during that twelve-month period.

Billing Due Date Adjustment:

Social Security customers whose due date falls at the end of the month may have their billing due date adjusted to the 5th of the month. Customer’s signature and social security documentation are required.

Bank Draft or EFT

Bank draft or Electronic Funds Transfer (EFT) of monthly bill payment from a customer’s checking or savings account may be made upon request in person at the office, by phone, or by mail. Customer’s signature and a voided check are required.

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