Telephone scammers are targeting utility customers in our local area. Erwin Utilities customers were targeted the week of January 23rd 2017 to extort money.
The scammers are attempting to steal money by calling customers threatening to disconnect power unless credit card information is given over the phone.
The caller presents themselves as a representative of Erwin Utilities and informs the victim that their account is past due and their electricity will be disconnected that day unless they give the caller their credit card information. The caller tells the victim that they must pay in this manner and not at the Erwin Utilities office because it is the fastest way to ensure that their electricity will not be disconnected.
Erwin Utilities does not call and request credit card payments over the phone. Anyone receiving a suspicious call should not give out personal information, including account or credit card numbers. If you receive a suspicious phone call and the number is presented on your caller ID, document the telephone number and report it to Erwin Utilities and local authorities.
To verify the authenticity of anyone claiming to be a representative of Erwin Utilities, call Erwin Utilities main line at 423-743-1820.