Telephone scammers are targeting utility customers in our local area. Erwin Utilities customers were targeted as victims of money extortion.
The caller presents themselves as a representative of Erwin Utilities and informs the victim that their account is past due or that there is an issue with his or her credit card information. The caller instructs the victim to press a number on their phone for further instructions.
Customers have also received calls and no one speaks on the other end.
The scammers are using a fake caller ID to show the call is from an Erwin Utilities phone number. Erwin Utilities does not call and request payments over the phone. Anyone receiving a suspicious call should not give out personal information, including bank account or credit card numbers.
To verify the authenticity of anyone claiming to be a representative of Erwin Utilities, call Erwin Utilities’ main line at 423-743-1820.