ELECTRIC | WATER | WASTEWATER | INTERNET | VOICE
RESIDENTIAL UTILITY SERVICES
Powering your life with essential services
Whether you’re new to the area or moving within our service territory, use our easy online forms to begin the process. Once submitted, we’ll be in touch to confirm which services are available at your new address.
Choose from one of the options below to get started.
Residential Service Requirements
If you are a new customer, the following information is required to establish service(s) with Erwin Utilities.
Service Address
The full address of the location where you wish to establish service(s). This will determine which Erwin Utilities services are available.
Proof of Residency
If you are renting, this could include a rent receipt or lease agreement. For homeowners, this could be include a settlement statement.
Personal Identification
Your full Social Security Number is required for a deposit credit check. A current drivers license or government-issued ID is also required.
Other Important Information
In addition to the requirements outlined above, below is some additional information about establishing services with Erwin Utilities.
- All residential customers are required to sign an application form for all utility services.
- All past due amounts must be paid in full.
- If required, a deposit can range from $0 to $350 for residential services. The amount of the deposit will be determined by the potential credit risk of the customer. To assess this risk, a soft credit check will be run on all new applicants. Customers who do not provide a social security number will be charged the maximum deposit.
- A connection fee will be charged for a new customer or existing customers for all services at a new location.
Residential Rate Schedules
Service rates are determined by many factors, including total amount used, total monthly fuel cost for electric rates, and operational costs. Click below to see our most current residential rate schedules for our services.
Additional Services for Residential Customers
Outdoor Lighting
Security lights, parking lot lights, and flood lights can be installed at the customer’s request. The monthly charge includes installation, normal maintenance and power and depends on the light size and whether a transformer or pole is needed just for the light. For more information about outdoor lighting, please call or email customer service.
Water Laboratory Testing
Bacteriological testing of your drinking water can be performed during normal business hours. For more information about water tests, click the link below or dial 423-743-1835.
Energy Efficiency Info
Interested in making energy efficiency improvements in your home? Our partners at TVA have many resources that can help! From simple tips to reduce your energy usage to financing options for bigger upgrades, visit TVA’s EneryRight website to learn more.
Water Heater Replacement Credit
Have you purchased and installed an electric water heater in your home recently? If so, you may qualify for a $100 credit on your electric bill. Complete our short form and upload proof of purchase to begin the process.
Fiber Pricing and Service Plans
Our fiber services are fast, simple, and local.
200 MBPS Internet
Residential Pricing- Business pricing is an additional $10/mo.
1 Gigabit Internet
Residential Pricing- Business pricing is an additional $10/mo.
Voice Service
Residential Pricing- *per month. Business pricing is an additional $10/mo. Internet service is required for Voice customers
